We are a goal-oriented financial institution. And one of our goals is to discover young talent and help them reach their full potential in their career. To achieve this we seek the best specialists in the world to administer to our agents continuous and intense training programs. Our ambition through such an approach is to maintain our excellent quality of service for the benefit of our customers both internal and external. And it is no surprise that such a commitment was rewarded with the award for Best Trainer of the Year, a distinction awarded to the Parlia- ment by the Industrial Training Fund.